Refund & Returns Policy
Last updated: September 2026
At Ink Link Hub, we want you to be satisfied with your purchase. Because many of our products are printed, customized, personalized, or made to order, our return and refund policy is designed to protect both our customers and our business.
1. Returns
We accept return requests within 14 days of delivery when the product:
- Arrives damaged
- Has a manufacturing defect
- Has a printing or production defect
- Is the wrong product
- Is significantly different from the product ordered
The product should be unused and in its original condition where applicable.
2. Customized & Personalized Products
Customized, personalized, printed, or made-to-order products generally cannot be returned simply because you changed your mind, selected the wrong design, or no longer want the product.
Before placing your order, please carefully check your:
- Product selection
- Size
- Color
- Design
- Personalization
- Quantity
- Shipping information
Once production has started, cancellation or modification may not be possible.
3. Damaged or Defective Products
If your order arrives damaged or has a manufacturing, printing, or production defect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Your name
- A clear description of the problem
- Clear photos of the product
- Photos of the packaging if it was damaged during delivery
Our team will review the issue. If the claim is approved, we may provide a replacement, repair, refund, or another appropriate solution.
4. Wrong Product Received
If you receive a product different from the one you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange a replacement or another appropriate solution at our discretion.
5. Size Selection
Customers are responsible for selecting the correct size when placing an order.
Please carefully check the relevant size chart before completing your purchase.
A return, replacement, or refund may not be available if the product was correctly produced according to the size selected by the customer.
6. Refunds
If your refund request is approved, the refund will be processed using the applicable payment method.
The time required for the refund to appear in your account may vary depending on your bank, payment provider, or payment method.
Where applicable, refunds will be issued only after the returned product has been received and inspected.
7. Shipping Charges
Original shipping charges are generally non-refundable, except when the problem was caused by an error on our part, such as sending the wrong product.
If a return is approved, our team will provide instructions regarding return shipping.
8. Exchanges & Replacements
We may offer an exchange or replacement when:
- The product arrives damaged
- The product has a manufacturing or printing defect
- We sent the wrong product
- The product is significantly different from what was ordered
Exchanges and replacements are subject to product availability.
Customized or personalized products are generally not eligible for exchange unless there is a verified defect or an error on our part.
9. Items That Cannot Be Returned
The following products generally cannot be returned unless they are defective or incorrectly supplied:
- Customized products
- Personalized products
- Printed products
- Made-to-order products
- Products that have been used
- Products that have been washed
- Products that have been altered or modified
- Products damaged after delivery through customer handling
- Products returned after the applicable return period
10. How to Request a Return or Refund
To request a return, replacement, or refund, contact Ink Link Hub as soon as possible.
Please provide the following information:
Order Number:
Customer Name:
Product Name:
Reason for Request:
Photos/Videos: If applicable
Our support team will review your request and provide the next steps.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Some products may enter production shortly after an order is placed. Once production, printing, customization, or processing has started, cancellation may no longer be possible.
12. Incorrect Customer Information
Customers are responsible for providing accurate information when placing an order, including:
- Name
- Phone number
- Email address
- Delivery address
- Product selection
- Size
- Color
- Design
- Quantity
Ink Link Hub is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
13. Delivery Issues
If your order is delayed, lost, or has a delivery issue, please contact us so we can investigate the matter with the applicable delivery or courier service.
Delivery times may vary depending on the destination, courier service, weather, holidays, and other circumstances outside our control.
14. Refund Approval
All return and refund requests are subject to review.
Ink Link Hub reserves the right to request additional information, photographs, videos, or other evidence before approving a return, replacement, or refund.
A refund or replacement will only be provided when the request meets the conditions of this policy.
15. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Ink Link Hub
Phone / WhatsApp:
+92 321 7412400
+92 324 8771005
Email:
info@inklinkhub.com
Address:
College Road, Daska, 51010
Pakistan
You can also contact us through our Contact Us page on the Ink Link Hub website.
16. Policy Updates
Ink Link Hub may update or modify this Refund & Returns Policy when necessary.
Any changes will be published on this page with an updated revision date.
By placing an order through Ink Link Hub, you acknowledge that you have read and understood this Refund & Returns Policy.
Thank you for shopping with Ink Link Hub.